It is no secret that time has changed. The way people live right now is different. Instead of knowing the latest report from a newspaper, we only need to open our smartphones and check out our social media accounts.
That kind of drastic change also applies to company owners. The way they run their business today is no longer the same compared to 100 years ago. Back then, they did not have desktops and entangled wires that needed IT maintenance services. What they needed then was workers to produce more products and meet the demand of their customers.
As you can see, that goal remains the same today. It is just that the method used right now is far more advanced due to the rapid growth of technology. That is why if you are planning to hire and rely on an IT company in Singapore, you should know what to do so you can get the most out of them.
Well, to guarantee that would happen, take note of the following so you would know what you need to do.
How to Get the Most Out of Your IT Company?
SET YOUR EXPECTATION.
Being upfront and clear about what you want helps the IT company a lot. Since they already know what you expect from them, all they need to do is show you what they do and make sure those are up to your standard.
To help you set your expectations, here are the things you need to ask before you hire your preferred IT company.
- Who will handle the IT issues at my company?
- Can you explain how the escalation process works?
- If I have Microsoft Office 365 problems in Singapore, can you also fix that?
- What are your responsibilities for running the applications in the cloud?
No matter how great the IT company you hired, they cannot help you if you are not that honest. You should know that lack of communication causes problems. And if you do not want that to happen, make sure to rely on your thoughts. Let the IT company know what you have in mind. Doing so should help them come up with a better solution.
USE SUPPORT SOFTWARE FOR YOUR EMPLOYEES.
Installing support software on desktops is not only helpful for technical issues, but it can also automate the concern of your employees. As such, it makes the processes a lot easier.
For example, if an employee runs into a cloud service problem, the IT provider in Singapore will know what to do due to the options chosen before the call.
SET UP AN INTERNAL KNOWLEDGE BASE.
Since the IT support is always busy, there is a chance of not getting answered right away. That is why it is a good idea to have an internal knowledge base centre.
With this platform, employees can look up the problem and solutions that they are currently experiencing. Because of that, they no longer have to wait in the queue. All they need to do is follow the given instruction on the solution to solve their IT problems.
REGULARLY ASK EMPLOYEES FOR FEEDBACK.
Another way to get the most out of the IT maintenance services of the provider you hired in Singapore is to ask your employees. For sure, they have several stories to share with you, and you can use those to access the performance of the IT company.
Note that the opinion of your employees also matters since they are also running your business with you. That is why put your trust in them and ask your employees what they think.
TAKE A SCREENSHOT TO SHOW THE ISSUE.
If you or your employees cannot explain the technical issues through words, take a screenshot. That picture will help the IT company identify the problem and come up with a solution.
In other words, you do not have to waste your time explaining things because showing the screenshot will do the trick. Just make sure the screenshot you took is not pixelated so the IT company could see it as clearly as possible.
GIVE THE LANGUAGE ERROR.
If taking screenshots is not available or unable to send it to the IT company since you are in a call, just say the error message. Relying on that would help them resolve the IT issues. Even more, if you let them know the date and time when it happens and what you are doing at that moment.
BE PATIENT BUT PERSISTENT.
As mentioned above, the IT company is always busy. That is why it is inevitable not to wait until the IT issues get resolved. But to make sure the person handling your concern would not forget about it, you should ask for an update from time to time.
If you are in a call, ask for status after waiting for 3 to 5 minutes. And if it is through email, 30 minutes to an hour of waiting will do.
WRITE AGREEMENT INTO PAPER.
Even if you had a verbal agreement with the IT company, that is still not enough. As you know, humans are forgetful by nature. That means they might not remember the exact details of your agreement.
To prevent that, you should put everything into writing and make sure to get a copy. Doing so should protect your rights and prevent you from getting scammed.
Be Smart When Working With an IT Company!
Being able to partner with an IT company in Singapore allows you to improve your IT infrastructure. As such, your customers would be able to trust more of your products and services. They might even recommend your business to other people they know.
But before that happens, you should look for the right IT company for your business. Make sure they can grow and develop together with you so you can rely on them more in the long run.
In case you have not found an expert in IT maintenance services, go to Amnet Technology. With their years of experience and seamless skills, you can assure that your business is in good hands.
Visit them today if you are interested.